RETURNS/ EXCHANGES
If you change your mind about a product you've purchased from us, you're welcome to return it for an exchange or refund (Excluding the shipping costs).
Our products are designed with attention to detail and quality you can feel.
Please note that leather is a natural material and as such variations in colour, texture, grain, marks and creases are part of this material's unique characteristic.
We spend a lot of time ensuring the colour of our product photography is as correct as possible. Colours may vary depending on your screen settings and resolution.
BEFORE YOU EXCHANGE OR RETURN
- Retrieve your order number (Refer to the top of your Gabee sale confirmation email)
- Make sure the product is not worn or damaged
- Make sure it is able to be returned in its original box or packaging
- Make sure you have the Gabee receipt received with the goods
Please contact us via email sales@gabee.com.au or phone +61 3 9543 2622 to obtain return verification details (within 21 days of purchase) with all documentation enclosed.
LEATHER CARE
How to care for your leather handbag or leather wallet?
We use fine quality leather to make your accessories. The leather has a soft hand feel and is intended to age and soften further with wear. Crushed, matte and rough finishes are intentional giving the leather a distinctive look. Slight variations in colour, grain and texture are all part of leathers unique characteristics. The leather has been treated with a protective coating to help resist stains. Over time with use, these coatings may break down. We recommend you treat the leather with care and if applying any conditioner or protective sprays that you test them first in a hidden spot. We recommend you read our FAQ section below or if you need further advice consult a professional leather store such as a shoe repairer to get the best advice on how to clean and protect your accessories.
Protection
We recommend that most leather products are protected before wearing. A waterproof spray can be used to repel water, preserve and protect leather, suede and nubuck products. We do not recommend the use of Water proofer on metallics, patents and box leathers. These are protected leathers that have a covering or film applied to the leather to create a special finish.
Conditioning
Leather Dew Cream is designed to protect and nourish leather products. Please test the Leather Dew on a small, unnoticeable part of the leather before applying.
The Leather Dew cannot be used on any suede, nubuck or metallic leathers.
Cleaning and polishing
Most leather cleaners are specialised depending on the type of leather. These can be purchased from your local shoe repairer who can assist you. Remove fingerprints or marks with the Gabee Leather Dew to polish patent leather products.
Important - Leather will stretch over time. Wallets have a number of credit card pockets which are designed to hold ONE card only. Storing more that one card per pocket may cause the leather to overstretch which could result in cards falling out. Likewise if your handbag is over loaded with extremely heavy items it will stretch too.
LUGAGGE CARE
How to care for your luggage?
Gabee Products Group designs and distributes a wide range of luggage under our own brand Cobb & Co as well as iconic National Geographic and Echolac hardside and softside luggage.
These leading luggage brands enjoy world wide recognition synonymous with quality, style, dependability and innovation in light weight luggage and travel accessories.
Ensure the long life of your luggage by following these simple guidelines:
Hardside Care
To clean hardside luggage, we recommend using a gentle soap and warm water, rinsing well. If you would like to wax the case after cleaning, any good silicone-base automobile or furniture polish will preserve the luster and add resistance to the covering.
Softside Care
To clean softside luggage, we recommend spot cleaning with a mild soap/ detergent and water. If this is not successful, try a spot removal product or use a foam type cleaner used to clean car mats.
Storing your Product
Extremes of temperature, as well as the extremes of humidity and moisture will tend to age luggage. Never store luggage in a plastic bag and let it 'air' when storing away to prevent mildew from forming as a result of humidity and damaging the case.
AIRLINE BAGGAGE ALLOWANCE
*Please note: All listed information and prices are based on domestic economy class flights. This information has been taken directly from the airlines' websites. Less expensive baggage options are available in some cases. Check your airline's rules and restrictions for exact charges, restrictions and details relating to your flight.
(Updated 06/30/15)
LUGGAGE & TSA BUILT IN LOCK INSTRUCTIONS
What is A TSA lock?
TSA locks are required for all customers travelling to the USA. The American Transport Security Administration (TSA) screens every passenger's baggage before it is placed on the plane. At their discretion, from time to time, they choose to open a passenger's luggage for closer inspection. As part of this process, some bags are opened and physically inspected. If the TSA officer was unable to open your bag because it was locked, the officer may be forced to break the locks on your bag. If you have TSA approved locked the officer will use a master key to open locks and inspect case. Note our site will clearly state which luggage pieces are clearly fitted with TSA locks.
About:
The American Transport Security Administration (TSA) is required by law to inspect all checked baggage. As part of this process, some bags are opened and physically inspected. If the TSA officer was unable to open your bag because it was locked, the officer may be forced to break the locks on your bag. If you have TSA approved locked the officer will use a master key to open locks and inspect case. Note our site will clearly state which luggage pieces are clearly fitted with TSA locks. The above laws are applicable in the USA only.
How to set a TSA lock?
- Q- My lock did not come with a key?
A- You do NOT receive a key with TSA locks. The Keyhole on your TSA lock is for TSA personnel ONLY. It allows them to open, inspect and re-lock luggage if necessary. This applies to passengers arriving and/or connecting to the United States.
- Q- I forgot my lock combination, how can I open my lock?
A- You cannot reset your lock combination without knowing the original combination you had set. You can buy bolt cutters to break open your lock - but there is another more simple solution if you have 15 minutes to spare. Simply try all the possible combinations from 000 - 999 ( 000, 001, 002, 003 through to 999) It may sound like a tedious task, but it should only take you 15 minutes to go through all the numbers - and it will save you from breaking your lock. So its the best solution if you forget your combination code. Try it out instead of breaking your lock and having to buy a new one.
- Q- What is the benifit of a TSA lock?
A- This applies to passengers arriving into the USA and connecting to other flights, the Transportation Security Administration (TSA) requires access to air passengers' luggage for security screening in the USA, sometimes without the passenger being present. To allow luggage to be locked for protection against theft, the TSA has approved certain locks, identified by a logo on the locks. TSA personnel can open and inspect your luggage and then relock your luggage with these TSA locks as they have special tools specific to TSA Locks in order to do so. If TSA screeners need to inspect your luggage and you do not have a TSA Lock, then they may break your Lock to inspect your luggage and then from that point on, your luggage will remain without a lock, rendering the lock you originally placed on your luggage, useless.
WHAT IS RFID?
A- Radio-frequency identification (RFID) is the wireless use of electromagnetic fields to transfer data, for the purposes of automatically identifying and tracking tags attached to objects. There are several methods of identification, but the most common is to store a serial number that identifies a person or object, and perhaps other information, on a microchip that is attached to an antenna (the chip and the antenna together are called an RFID transponder or an RFID tag). The antenna enables the chip to transmit the identification information to a reader. The reader converts the radio waves reflected back from the RFID tag into digital information that can then be passed on to computers that can make use of it.
How does an RFID system work?
An RFID system consists of a tag, which is made up of a microchip with an antenna, and an interrogator or reader with an antenna. The reader sends out electromagnetic waves. The tag antenna is tuned to receive these waves. A passive RFID tag draws power from field created by the reader and uses it to power the microchip’s circuits. The chip then modulates the waves that the tag sends back to the reader and the reader converts the new waves into digital data.
ORDERS AND SHIPPING
How long will it take to get my order?
It's coming soon, we promise! We ship orders on Mondays - Fridays, during office hours only, and we do not operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after sale periods and new season launches! Your patience is appreciated.
Once we ship your accessories, it'll get there in about this long:
Australia: We use Direct freight or Australia Post Express and your package should arrive in 1-3 business days once shipped.
How do I make an order?
Just go to gabee.com.au and click on a product you like and is available in your selected colour and add to cart. Then just follow the easy checkout process and soon you’ll receive your parcel.
I’m getting an error when I’m trying to place my order, help?!
Check you've filled all the details out properly including your name, address and payment information. Still not working? It might be the computer system. Email us at sales@gabee.com.au and we'll do our best to track down the problem as soon as possible.
How do I make changes to my order?
Send us an email or call us within 2 hours with your order number and the changes you need to make and we will do our best to assist.
PAYMENT
How can I pay?
This website accepts Visa, Mastercard, Paypal and Vouchers only. We can't accept any other forms of payment, sorry!
Is it safe?
Absolutely - nothing to be worried about! We are a secure site and have encryption in place so that your payment is secure and your details remain confindential. We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
For any other queries please contact us
