Personalisation FAQs

We process orders live as they are placed and therefore are unable to make changes once the order has been finalised. 


We use a classic Serif font style in a 36pt size. This is used in all of our display products and images and is perfect for cardholders, wallets, pouches, clutches and bags. In all of our example products on our site we have monogrammed in size 36pt font. 


For our classic Serif embossing, you can have up to four characters embossed on each of our items free of charge with your purchase.

If you would like to emboss more than four characters on your item, we can emboss up to 5 – 10 characters for an additional charge of $30 per item. (The number of letters we can add is constrained by the size of the item.) If you would like more than 10 characters please email us at and we can assist you.


If your personalisation is fading with wear and tear, please head into our head office  at 228 Ferntree Gully Rd Notting Hill 3168 with a copy of your receipt to be serviced and re-embossed free of charge. Alternatively if you're not able to visit us please reach out to us at and we will assist you.
It will take an extra 1-2 days to customise your accessory.