I have an issue with my product what can I do?
I did not purchase my product with any personalisation and would like to return or exchange it, what do I do?
If you have purchased an item from us without any personalisation we are happy to provide you with a an exchange or refund on the item once returned to us if it is in the same condition as when we sent it to you.
Please reach out to our team at sales@gabee.com.au for with your order/ receipt details within 7 days of purchase, we will assist with how to send the item back to us or you can return the item at our head office.
LEATHER CARE
How to care for your leather handbag or leather wallet?
We use fine quality leather to make your accessories. The leather has a soft hand feel and is intended to age and soften further with wear. Crushed, matte and rough finishes are intentional giving the leather a distinctive look. Slight variations in colour, grain and texture are all part of leathers unique characteristics. The leather has been treated with a protective coating to help resist stains. Over time with use, these coatings may break down. We recommend you treat the leather with care and if applying any conditioner or protective sprays that you test them first in a hidden spot. We recommend you read our FAQ section below or if you need further advice consult a professional leather store such as a shoe repairer to get the best advice on how to clean and protect your accessories.
Protection
We recommend that most leather products are protected before wearing. A waterproof spray can be used to repel water, preserve and protect leather, suede and nubuck products. We do not recommend the use of Water proofer on metallics, patents and box leathers. These are protected leathers that have a covering or film applied to the leather to create a special finish.
Conditioning
Leather Dew Cream is designed to protect and nourish leather products. Please test the Leather Dew on a small, unnoticeable part of the leather before applying.
The Leather Dew cannot be used on any suede, nubuck or metallic leathers.
Cleaning and polishing
Most leather cleaners are specialised depending on the type of leather. These can be purchased from your local shoe repairer who can assist you. Remove fingerprints or marks with the Gabee Leather Dew to polish patent leather products.
Important - Leather will stretch over time. Wallets have a number of credit card pockets which are designed to hold ONE card only. Storing more that one card per pocket may cause the leather to overstretch which could result in cards falling out. Likewise if your handbag is over loaded with extremely heavy items it will stretch too.
